1. General Questions

Q: What is OufssouLab? A: OufssouLab is a specialized store dedicated to providing innovative smart home gadgets and modern solutions designed to make your daily life easier and more efficient.

Q: Are your products high quality? A: Absolutely. We carefully select and test every product in our "Lab" to ensure it meets our high standards for performance and durability before it reaches your home.

2. Shipping & Tracking

Q: How much does shipping cost? A: We offer **Free Standard Shipping** on all orders worldwide. No hidden fees at checkout.

Q: How long will it take to receive my order? A: For the United States, shipping usually takes 7-14 business days. For other international destinations, please allow 10-20 business days.

Q: Can I track my package? A: Yes! As soon as your order is shipped, we will send you an email with a tracking number and a link to track your journey.

3. Payments & Security

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express) and **PayPal** for a secure and fast checkout experience.

Q: Is my personal information safe? A: Yes. Our store is built on a secure platform with SSL encryption to ensure that your payment details and personal information are 100% protected.

4. Returns & Refunds

Q: What is your return policy? A: We offer a **30-day money-back guarantee**. If you are not satisfied with your purchase, contact us within 30 days of delivery for a hassle-free return.

Q: What if my item arrives damaged? A: We apologize for that! Please send us a photo of the damaged item to support@oufssoulab.com within 48 hours of delivery, and we will send you a replacement immediately.